Before you return a product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. Natural stones & pearls are always different from each other. All our products go through quality control before shipping.

4 STEPS TO MAKING A RETURN
  1. Please inform us within 24 hours of the receipt of order. You must email [email protected] to notify us.
  2. Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Tesoro QC team to decide whether product is approved for return.
  3. Once we have received your e-mail and our Quality Control team has authorized the return for the damaged/incorrect product, you can courier us the product as per the details which will be provided to you.
  4. Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE
  • In the best interests of both parties is is mandatory to send an unboxing video to show that that the product has been received damaged.
    Only then we will be able to take any action on it.
    We need to be informed through mail on [email protected] within 24 hours of receipt of the order. It is then our discretion to make a decision on it.
  • Packages lost in transit.
  • In the eventual case of refund, once it is approved by our team, only the product cost will be refunded, not the courier charges.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES
  1. Incorrect or out-dated delivery address.
  2. Incorrect address format including any form of a PO Box address.
  3. After 3 failed delivery attempts by our respective courier agent.
  4. Package refused by recipient.
  5. Sizing issues. Thus please review our size guides carefully before making your purchase.
  6. Products returned in a used or damaged condition.
  7. Minor colour and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.
  8. If the jewellery is not faulty or damaged.